Cart Bookings Terms & Conditions

This agreement sets out the terms under which Mataya Pty Ltd will provide event cart services to the Client. By confirming a booking, the Client agrees to these terms.

 

Booking Policy

Securing Your Booking:

  • Once your event contract is sent, it will remain valid for 7 days for review and signing.
  • To secure your booking and requested event date, a 50% deposit is required within this 7-day period. Bookings are not considered confirmed until the deposit has been received and the contract signed.

Final Payment:

  • The remaining 50% balance is due no later than 7 days prior to the event date.
  • If the balance is not received by this deadline, we cannot guarantee that the event will proceed, and all services may be suspended or revoked without further notice.

Non-Payment and Cancellation:

  • In the event of non-payment of the final balance within the specified timeframe, the booking will be considered canceled and will be subject to our 72-Hour Cancellation Policy.

 

Payment Policy

  • Post-Event Charges:
  • Custom/Branded Elements:
  • Payment Methods & Fees:
  • Payment Terms:
  • Price Adjustments:

 

Cancellation Policy

The following terms apply to all event cancellations once a signed contract has been established:  

  • Cancellations 14 Days or More Prior to the Event Date:  
  • Cancellations Between 72 Hours and 14 Days Prior to the Event Date:  
  • Cancellations Within 72 Hours of the Event Date:  
  • Additional Terms:  
    Credits issued are non-transferable, non-refundable, and may only be used for services provided by Mataya Pty Ltd. If a rebooking is not made within the 6-month validity period, all retained amounts will be forfeited, and no further credits or refunds will be issued.
  • All cancellations must be provided in writing, via email to Mataya Pty Ltd (events@mataya.net.au) to be considered valid.  

 

Final Guest Numbers

Final guest numbers must be confirmed at least 7 business days prior to the event.

  • Decreases in guest numbers after this deadline will not reduce the final invoice amount.
  • Increases in guest numbers after this deadline will be subject to additional charges, and Mataya Pty Ltd cannot guarantee service availability for late increases

 

Event Schedules & Site Inductions

For smooth event execution, Mataya Pty Ltd requires the following details at least 7 business days prior to the event:

  • Event contact details, timings, and full run sheet.
  • Bump-in/bump-out schedule and venue contact information, parking and access information, confirmation of power.

For external sites requiring specific inductions or documentation (such as OH&S compliance, Workers’ Compensation Cert., Food Licences etc documents), these must be requested of us a minimum 14 days prior to the event otherwise we reserve the right to charge respectfully for time to complete. 

 

Branding & Custom Artwork

  • All branding files must be submitted at least 14 days (10 business days) before the event.
  • If branding deadlines are missed, rush fees may apply, or Mataya Pty Ltd may remove this element from the event.
  • One round of artwork changes is included; additional changes will incur a fee.
  • Mataya Pty Ltd reserves the right to accept or reject further artwork modifications once originally confirmed and finalised. 

 

Dietary Requirements

  • Clients must notify Mataya Pty Ltd of any dietary requirements at least 7 business days before the event.
  • Mataya Pty Ltd does not stock specialty dietary provisions unless notified in advance.
  • While every effort is made to avoid cross-contamination, Mataya Pty Ltd cannot guarantee an allergen-free environment.
  • Food items may contain or come into contact with allergens such as wheat, gluten, dairy, eggs, nuts, sesame, soy, seafood, and sulphites.

 

Damage & Breakages

  • The Client is responsible for any damage, loss, or breakage of Mataya Pty Ltd equipment, glassware, signage, or materials during the event.
  • The Client agrees to cover:

 

Staffing & Service Charges

  • A minimum service charge applies for 2 hours of service, plus 1-hour setup, 1-hour pack-down. 
  • Public holiday and weekend rates apply in accordance with the Industry Award Standard.
  • Changes to event times or days may alter staffing costs.
  • Changes made within 24 hours of the event will incur additional charges.

 

Travel & Accommodation Fees

  • Travel fees apply to all events and are calculated based on distance from Mandurah (our base). These fees will be outlined in the event proposal and final contract.
  • If the event location changes after the initial quote, Mataya Pty Ltd reserves the right to adjust travel fees accordingly.
  • Depending on event location and duration, staff accommodation charges may apply.

 

Outstanding Accounts & Debt Recovery

  • Overdue accounts are subject to 13% p.a. interest, compounded daily from the due date until payment is received.
  • If debt collection is required, the Client is fully liable for all collection agency fees and legal costs incurred in recovering the outstanding balance.

 

Force Majeure

  • If Mataya Pty Ltd is unable at any time to perform any of its obligations whether wholly or partly by reason of any cause beyond its control (including without limitation, acts of God, inclement weather, strikes, lockouts, fires, riots, civil commotion or unrest, interference by civil or military authorities or act of war) Mataya Pty Ltd may give written notice to that effect to the client, giving full particulars of such force majeure in which case the obligations of Mataya Pty Ltd under these Terms shall, to the extent that they are affected by the force majeure, be suspended during the term of the force majeure. Mataya Pty Ltd shall not be liable for any loss or damage suffered by the client as a result of any delays caused by such force majeure events.

 

Agreement to Terms

By confirming a booking and submitting a deposit, the Client acknowledges and agrees to abide by the terms outlined in this contract.