Catering Terms & Conditions

We appreciate as much notice as possible, but typically require:

• Standard catering: Minimum 72 hours' notice
• Large-scale events or custom menus: 7–14 days' as a minimum notice depending on complexity but also dependent on other commitments we may have.
  
• That said, if you’re in a pinch, reach out — we’ll always try to accommodate where we can.

Yes, we offer delivery within our trading hours of 7:00am – 2:30pm, unless otherwise arranged. Please call the store first to confirm availability before placing your order.

Our standard delivery fees are:

• $15 for addresses within 10km of Mandurah town centre
• $25 for deliveries beyond 10km
• Further distances are POA (Price on Application) and may involve third-party delivery services.

All catering is transported in professional catering boxes for safe handling, though please note these are not insulated for hot or cold items. If your order contains temperature-sensitive items, we recommend arranging your own insulated storage on-site.

Yes, we do our best to accommodate dietary needs across all catering orders. Please note:

• Most of our menu items can be modified for dietary requirements, however, not all dishes can be adjusted.
• In cases where a direct modification isn’t possible, we will substitute a suitable alternative (savoury or sweet).
• We allow for up to 10% of the total order to be modified for dietary requirements at no extra charge.
  If dietary requests exceed this, a surcharge may apply to cover the additional prep time and ingredients.

If you have a guest with a life-threatening allergy, please let us know at the time of booking. Our team will assess the request and advise you on how we can safely prepare and package the order.

Unless otherwise specified, all items (including dietary-specific dishes) will be packaged in the same catering boxes. If you'd like dietary meals kept separate, please note this clearly in your order comments.

Yes, a 50% deposit is required to secure your booking, with the balance due 7 days prior to the event.

For short-notice bookings, full payment may be required upfront.
Please note: All orders placed online require full upfront payment, regardless of your collection date.

ou can browse and order directly from our catering menu 24/7 on our website. Just select your preferred collection date and time at checkout.

If you need help before placing your order, feel free to email us at info@mataya.net.au or call the shop during our trading hours.

For custom menus or larger events, please complete the catering enquiry form under the ‘Catering’ tab on our website. This will ensure your enquiry goes straight to our events team for a prompt response. Please allow up to 48 hours for our team to get back to you.

For online orders, cancellations made at least 72 hours prior to the collection or delivery date will receive a full refund.

If less than 72 hours’ notice is given, the value of your order will be held as a credit for up to 6 months for future use.

For bespoke or custom menu bookings involving event coordination, our full cancellation policy is outlined in the Terms & Conditions provided with your proposal.

There’s no minimum spend for our standard catering — our full menu is available to view and order directly online.

For larger-scale events that require custom menus or off-site service, we have a minimum spend of $880, which includes food, staffing, and travel costs. Let us know your event details and we’ll tailor a quote to suit.

Yes, we do — but only when we're serving our own food or operating an event cart from our business.

Our team includes professional waitstaff, baristas, and bar staff who can help serve, clear, and manage food and beverage service. Staffing can be included in your quote when it's part of a full-service catering or cart activation.

We don’t offer customisations for standard catering orders. However, if you’re planning alarger-style event— either at our event spaceNaboor off-site — we’re happy to work with you to create abespoke menuthat suits your occasion. Let us know the details when you enquire, and we’ll see what we can do.

Yes — if you’d like assistance setting up your catering at the event site, we’re happy to help! Setup services include arranging platters, styling food tables, and ensuring everything is guest-ready.

This service can be added to your quote depending on the size of the order and the setup requirements. Let us know what you have in mind when you enquire.