Shipping policy

LOCAL DELIVERY 

During checkout, enter your address and choose the ship option. Click the "continue to  shipping" button. Local delivery is available for addresses within 20km of our shop.  If the local delivery option does not show up during checkout, your order is not eligible for local delivery. 

Orders placed before 9.00am during store hours 6.30am - 2.00pm will be delivered the same day. Orders placed outside of these hours will be delivered the next day we are open. 

When your order is ready for delivery, you will receive an email.

FLAT RATE SHIPPING

Orders are generally shipped within 24hrs using Australia Post, delivery standard is 2 - 7 days]. Flat rate shipping fee applies to orders shipping outside of this area. We do not ship outside of Australia at this  time.   

DOMESTIC SHIPPING RATES AND ESTIMATES

For calculated shipping rates:  Shipping charges for  your order will be calculated and  displayed at checkout. 

REFUNDS, RETURNS AND EXCHANGES 

We accept returns up to 7 days after delivery, if the item is unused and in its original  condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible  at info@mataya.net.au with your order number and a photo of the item’s condition. We  address these on a case-by-case basis but will try our best to work towards a satisfactory  solution. 

If you have any further questions, please don't hesitate to contact us at info@mataya.net.au.